Flat rate $20 shipping on all purchases whether you order 1 item or 10. Free Shipping over $200. We use FedEx for shipping from the USA and DHL from Mexico, depending upon where your item is in stock. We cannot ship to PO Boxes and prefer to ship to a business address if it is possible, to ensure your package arrives to you.
Return & Refund Policy:
Thank you for shopping with Agave Sky. Your satisfaction is our highest priority. If you are not entirely satisfied with your purchase, we are here to help.
Returns of damaged items/wrong items: Just let us know when they arrive and we will arrange to return and send you new items.
Returns of perfectly good items, but you would still like to return them:
You have 15 days to return an item from the date you received it. Please Contact us as soon as you know you would like to return the items to start the process. To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging and only the original purchaser can return items for refund.
Once we receive your item, we will immediately notify you and initiate a refund to your credit card, original method of payment or store/website credit if you prefer.
We are a small and growing company so, except for damaged/wrong items, we just cannot cover for the shipping costs for returning your item. We hope to be able to in the future, but for now, shipping costs are non refundable.